The Multi-Vendor Marketplace is repeatedly named one of the most important trends in eCommerce. Yet, few businesses adopt this business model; hence the competition is still low. Taking our years-long eCommerce domain experience and numerous MVM projects we developed on top of open-source software, we decided to develop an MIT license-based platform that will be tailored to the needs of the most advanced business. 

The first open-source Multi-vendor Marketplace Platform based on PHP, Symfony & Sylius

OpenMarketplace by BitBag is the perfect solution for online stores with multiple independent sellers and virtual shopping malls with various separate departments. Since most of the current market solutions are cloud-based and rather expensive, our solution could be an alternative, especially for merchants who value digitalization and invent trends rather than follow others. Since the marketplace software market is relatively fresh, in most cases, the implementations are fairly custom.

What’s inside?

On the foundation of Sylius, we have built a dedicated eCommerce marketplace – a highly extendable platform providing the environment for multiple merchants to sell their products or services and developers to tailor it to specific cases. 

BitBag OpenMarketplace is the first open-source multi-vendor marketplace platform. The solution is based on Sylius and Symfony, meaning it is fully compatible with each. The platform is a highly customizable project using full-stack BDD with Behat and PHPSpec.

The minimum requirements to install this solution are:

  • PHP>8.0
  • sylius/sylius 1.11.x
  • MySQL>= 5.7

Sylius, being an open-source eCommerce framework, allowed us to create an outstanding marketplace solution by extending the vendor’s out-of-the-box digital commerce features. In addition to standard eCommerce functionalities such as search engine or checkout, OpenMarketplace covers:

  • Vendors registration and vendors management
  • Adding and management of listings (admin approval, archivisation, etc.)
  • Conversations between the vendor and the administrator
  • Orders management both on the admin and vendor side
  • Shipping management
  • Headless support (to be released as part of 1.1 soon).

BitBag OpenMarketplace – overview

To get familiar with the solution, check the quick overview of functionalities.

Vendor’s profile

No matter how many independent sellers want to sell products in your store – two or a hundred. The number of accounts is unlimited, and you can grow your business without restrictions.

You can register as a user and then become a vendor.

BitBag OpenMarketplace – Registration
BitBag OpenMarketplaceBecome a vendor

The registration has to be confirmed by the Administrator. It can be done within the admin panel. In short, as an administrator, in the Marketplace category, you can see the Vendors (1) tab, which contains all vendors registered – whether they are verified or not. To verify a vendor, you need to go to Details (2) in their row and click Verify button. After completing this step, an email will be sent to the vendor with information that they have been verified.

The verified vendor will see attributes, product lists, inventory, orders, clients, shipping methods, conversations, and profiles in his panel. When the data provided during registration is incorrect, it is possible to edit it, but each time it has to be confirmed by clicking an email.

The Administrator can delete the vendor; however, the user account isn’t deleted, so he can apply again to become a vendor (in their profile)

Conversations

Each seller in your store will have its own administration panel. It will enable them to manage their settings and products. These dashboards contain everything vendors need to manage their sales. Their actions are entirely independent and do not influence each other. Each has the opportunity to see a conversation started by them or the administrator directly under the Conversations tab.

BitBag OpenMarketplace – Conversations
BitBag OpenMarketplace – Conversations

The vendor can start a conversation with the administrator by clicking the New conversation button, choosing a conversation category, writing a message, and (optional) adding a file.

Under each conversation, the vendor can see administrator messages and may respond to them.

The administrator will find Conversations under the Marketplace category. He can create new conversations, respond (Show), and Delete or Archive them. Also, it is possible to organize them into categories, which will appear when creating a new conversation.

Product listings

Managing products in the OpenMarketplace is simple and effective. The admin can moderate (approve or disapprove) the sellers’ products before they go on sale. Only products that the administrator has approved will appear in the shop.

Registered vendors can create product listings by visiting the Product list page (1). And click create product button (2).

BitBag OpenMarketplace – Product lisings

To create a product, the vendor has to up the product listing form consisting of code, price, description, translations, and attributes. After filling in all information, the vendor can edit it or send it for verification to the administrator- after this, the editing product is blocked.

BitBag OpenMarketplace – Product options

The administrator decides if the listing is rejected or the product becomes available to the customers in the market.

Via the Product Listings tab, the administration can view a list of products sent for verification with the details.

  • Rejection: If the administrator decides to reject the product, a message containing information about why the product was rejected is sent to the vendor, and the product listing status is set to “rejected”. From this point, the vendor may discuss the reason or edit the product and send updates for another verification.
  • Accept: If the administrator accepts the product listing, it becomes visible to the customers.
BitBag OpenMarketplace – Product listings verification

Any change that has been made to the product needs the administrator’s approval.

Shipping and orders 

Vendors can offer customers a variety of in-store purchase options. To simplify the purchasing process, sellers may allow choosing their preferred shipping method (from those previously provided by the administrator).

Registered vendors may manage available shipping methods for customers in the Shipping Methods tab and enable or disable available methods for each channel using a switch next to each courier.

BitBag OpenMarketplace – Shipping methods tab

When a customer buys products from different vendors, he may choose the shipping method for each of them separately and after placing the order, each vendor will have a separate order from this customer.

Orders can be managed under the Orders tab on the vendor’s account: displaying order details (information about products, shipping, payments) and resending a confirmation email to the client.

BitBag OpenMarketplace – Managing orders

BitBag OpenMarketplace customization

As OpenMarketplace is a Sylius-Standard & Symfony-based open-source project, all functionalities may be extended. It is compatible with the latest version of Sylius and Symfony, meaning most Sylius plugins and Symfony bundles are usable with the platform.

As Sylius, the OpenMarketplace is a framework for building tailored, scalable, composable, headless, and open-source-based Multivendor Marketplaces.

Useful links:

Radosław Żurawski - CSO at BitBag
Looking for a professional team to build a MVM for your business on top of open-source? Contact us!

What’s next?

As the multi-vendor marketplace has emerged as a significant business scope in recent years, we have some plans for the OpenMarketplace project in the future.

Roadmap:

  • Finishing the already-being-developed headless support
  • Admin/Vendor billing functionality
  • Managing product ratings by Vendor
  • Sales statistics
  • Reports module

Further plans:

  • Multi-source inventory
  • Order subscriptions
  • Subscription earning model
  • Customized error pages
  • Vendor information pages feature
  • Extracting code into a bundle

Curious about the status of each feature? Check the OpenMarketplace roadmap on GitHub >>

Summary

If you are wondering how to generate more orders while reducing the investment in marketing and the risks associated with it, we encourage you to explore the topic of marketplaces.


If you are a developer, freelancer, or CTO – check the project on GitHub and evaluate it for your specific case. It is free: https://github.com/BitBagCommerce/OpenMarketplace.


If you value our work, do not regret leaving us a star! The more popularity we build around the platform, the better it will be in the future. You can join our freshly created community workplace dedicated to the platform BitBag Open Marketplace Slack.

Become a part of the community on Slack!


Like the idea of our OpenMarketplace? We can adapt the solution to your business ideas and needs, map it with existing tech possibilities and deliver the solution with a qualified team of consultants, engineers, designers, and managers. Contact us to discuss the collaboration possibilities.