FAQ

Frequently Asked Questions

Curious how we work at BitBag, and how we run our projects?

Here you will find answers to the most frequently asked questions.

Does BitBag own Sylius?

We are co-owners of Sylius and have a real influence on its development from the technological and business perspective.

Does BitBag own PrestaShop?

We are co-owners of PrestaShop and have a real influence on its development from the technological and business perspective.

Is BitBag part of the cyber_Folks group?

Yes, we are part of the cyber_Pixel Venture group. BitBag serves as the service and R&D resource for the entire group. As part of the cyber_Folks group, we have access to a comprehensive ecosystem of eCommerce solutions, including Shoper, Apilo, SalesRocket, MailerLite, and cyber_Folks hosting.

How do we handle working with different time zones?

Poland lies within the Central European Time (CET) zone, offering considerable overlap in working hours with both Europe and North America. The Project Manager manages and supervises the Project and manages communication between you and our team. Meetings are organized to best fit your schedule.

We already have projects under our belt that we have implemented with clients from other continents. Check >>>

Which countries do we operate in?

Our company operates remotely from Poland, cooperating with clients in almost 30 countries around the world, including Germany, Switzerland, Austria, the Netherlands, Belgium, France, Spain, the USA, Canada, China, Japan and Australia. There are no boundaries for us - our developers are fluent in English and Polish, which allows us to provide the highest quality services on both the domestic and international markets.

What eCommerce services do we offer?

We implement tailor-made eCommerce platforms with the entire infrastructure - from creating eCommerce/Multi-vendor marketplace platforms through PIM and CMS system implementations to developing custom eCommerce applications, specialist B2B solutions, and migrations from other platforms. We also offer Sylius Consulting, which is a technical consultation with our Sylius experts. 

In what form do our specialists work?

Our specialists, including developers, work mainly remotely. However, we have an office in Opole, where it is possible to meet with a client or conduct a workshop. Our marketing team works there on a daily basis. We employ only Polish programmers.

What system do we work in?

We start the project with a workshop, which aims to understand your business needs and choose the right technology solution for you. After the workshop, we will define the MVP and estimate the time and cost of implementation.

We can also join forces with your current IT team and take over the work on the part of the project in which we have the most experience.

What is our method of settlement?

We usually base our work on the Time&Material system. However, the method of settlement depends on many factors, which is why we approach each project individually.

You can learn more about Time and Material from our blog >>

What industries do we have experience in?

We have experience in retail, fashion, automotive, optical, food, web2print, industrial, gaming and more.

Check out our solutions for industries >>>

Who are our clients?

Our clients usually come from the SME sector, but they are also large enterprises and start-ups with non-standard business needs. In recent years, we have implemented over 150 projects and have worked with clients such as Carrefour Group, Mytheresa, Foodspring, TME, Adyen and Mollie, Albeco.

Our case studies >>>

Do we do every project from scratch?

Usually yes. These are often migrations from platforms such as: Magento, WooCommerce, Shopify, or PrestaShop. We also have a lot of experience in taking over projects from other teams.

See how the implementation process works >>>

What regulations do we have regarding intellectual property and trade secrets?

We always sign an NDA before starting a cooperation. We will disclose information about our cooperation only with your written consent.

How many people do we have on board?

Our team currently consists of over 70 people, including developers, salespeople, eCommerce consultants, quality engineers, marketing specialists, and Project Managers. We only invite 5% (1 out of 20) of recruited developers to join our team. We hire developers specializing in JavaScript, PHP, Vue.js, Symfony, Sylius, Shopware, Pimcore, Ibexa, and Vue Storefront.

What does project maintenance and support look like?

After the live project is released, we offer support and long-term platform maintenance. This includes platform updates, app and plugin updates and implementations, and the development of new eCommerce store features.

Contact us

Is there anything else you would like to ask? Let's talk!

Max file size 10MB (.doc, .docx, .txt, .pdf
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you!
Your submission has been received.
Oops! Something went wrong while submitting the form.